Solution: |
Customer Service |
Product: |
BEA WebLogic Server® 8.1 |
Industry: |
Insurance |
Adaptis needed to replace manual tasks with a process that enables healthcare providers to focus more on patients and spend less time on insurance claims paperwork.
Adaptis Connect®, built on BEA WebLogic Server 8.1, allows doctors to make referrals to specialists online, confirm a patient's Medicaid eligibility in real time, and review the status of claims at any time.
More than 1,600 users at clinics, hospitals and private practices across the state of Washington utilize Adaptis Connect. Self-service access through Adaptis Connect has decreased call center traffic over 30 percent from 2003 to 2004. With the streamlined administration process, the number of participating providers is increasing, business for Adaptis and the plan operator is growing, and claims are being processed faster.
