Customer Profiles

Avis Budget Group, Inc.

Avis Budget Group, Inc.

www.avisbudgetgroup.com/

pdf View Case Study

Solution:

Customer Service

Product:

BEA WebLogic Server®

Industry:

Transportation

Business Challenge

Enhance the customer experience and improve an already strong competitive position.

Solution

A Service-Oriented Architecture (SOA) built on BEA technology enables the company to bring innovative services to market faster, increase flexibility and responsiveness, and expand marketing initiatives.

Results

E-Receipts was the first SOA-based application at Avis Budget Group, Inc. It is a paperless process for rental returns that has been embraced by thousands of customers. E-Receipts handles over 60,000 transactions per day.