Product: |
BEA AquaLogic® User Interaction |
Industry: |
Retail |
Best Buy is using the BEA AquaLogic User interaction to build its Employee Toolkit, an employee-facing portal to 60,000 employees, from executives to store associates. The Employee Toolkit delivers product information at customer-facing kiosks and business intelligence tools to generate daily reports of sales versus goals for every department in every store - and how their performance stacks up against other stores.
BEA offers Best Buy a scalable framework to integrate Oblix single sign-on, Sun's directory server, content management application, BI tools and Verity's search engine. The Employee Toolkit portal doesn't just deliver new services - it also ties into Best Buy's existing half-dozen back-end business systems, including POS, merchandising, and training applications. Best Buy store associates have access to consistent product information that customers see online, which includes product specifications, pricing and competitive information. The Employee Toolkit also fosters knowledge sharing and encourages associates to submit helpful tips to share with peers across the stores.
Best Buy can take its existing IT systems investment and integrate all these systems to a single platform. As a result, Best Buy estimates a projected three-year return on investment of $14.6 million in sales revenue by leveraging BEA AquaLogic User Interaction.