Case Study 1
Case Study 2 - Virtual Business Center
Solution: |
Service Oriented Architecture |
Product: |
BEA WebLogic® Platform 8.1, including BEA WebLogic® Integration |
Industry: |
Telecommunications |
Business Challenge:
Overcome challenge of managing customer relationships using a range of best of breed CRM, billing, network management and other applications across multiple European subsidiaries, product lines, business processes and customer channels. The company also needed to reduce manual intervention and accelerate time to market through harmonised systems and processes.
Solution
The BEA Systems solution provides the company with an open, industrial-strength application infrastructure for connecting customers, employees and partners to multiple critical applications. The on-time, under-budget deployment provides a simple and extensible environment for the company's developers to create the standards-based applications. It also simplifies and accelerates the production of the Internet and Intranet systems.
Results
Customers benefit from the same, consistent service experience—irrespective of geography or channel. By re-using a significant proportion of assets and streamlining development activity, the company also reduced its integration program by nine months, and in some cases is starting to see a reduction in development costs of up to 40 percent—all within the first 12 months of the program.
View Case Study 2 - Virtual Business Center
|
Solution: |
Service-Oriented Architecture |
|
Product: |
BEA WebLogic Server® 8.1 |
|
Industry: |
Telecommunications |
|
Partner: |
EPAM Systems |
|
Country: |
UK |
Existing online business-to-business resource area was inhibiting change. It was too tightly coupled with the backend systems. Changes were complex owing to over-engineering, it relied on a hybrid set of technologies and the support costs were considered excessive.
Deployed BEA WebLogic Portal 8.1 to underpin BT's Virtual Business Center (VBC), a completely personalized online B2B resource area used by more than 1,500 multi-site corporate customers. It enables real-time Web-based access to an extensive suite of personalized service management and collaborative applications.
Personalized, functionally-rich and adaptive VBC. Service-Oriented Architecture (SOA) is enhancing the quality of customer service, enabling the company to more quickly respond to changes and service requests, and generally improving the overall level of customer satisfaction and loyalty. It is estimated that the development costs for VBC are a quarter of the costs using the BEA WebLogic NearSourcing Center than they would be using a traditional local development model.