Customer Profiles

Cablecom GmbH

www.cablecom.ch

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Solution:

Customer Service

Product:

BEA WebLogic Portal® 8.1
BEA WebLogic Workshop® 8.1

Industry:

Telecommunications

Partner:

R.O.S.A. AG

Country:

Switzerland

Business Challenge

Streamline and enhance leading Swiss cable network operator's client management system, which was prone to media breaks and a high degree of technical failure. Increase transparency and external availability.

Solution

Deployed a modular portal solution with 25 rich functionalities in four languages on BEA WebLogic Portal. Using the refined concepts and optimum integration of BEA WebLogic Workshop, system was deployed in record time.

Results

Customer achieved 16,000 more satisfied customers in just 60 days and created projected annual savings of around 3.8 million Swiss francs (U.S.$4.8 million). Future-proof solutions delivers ample potential for future developments.