Solution: Customer Service
Product(s): BEA WebLogic Server®
Industry: Telecommunications
Cellular South sought to reduce the time spent manually processing customer payments and refocus its employees on sales by moving to a self-service payment model.
In only 60 days, the company's technology staff developed a Web-based application to communicate with standalone self-service payment kiosks in retail stores. The application has been leveraged across the interactive voice response (IVR), Web, and Wireless Application Protocol (WAP) channels.
Within months of selecting BEA WebLogic Server, Cellular South customers embraced the automated self-service payment system, helping the company improve customer service, diversify its business, and increase sales.
