Solution: Citizen Self-Service
Product(s): BEA WebLogic Server®
Industry: Telecommunications
Business Challenges: Eliminate manual processes and data entry to reduce costs and processing time, strengthen relationships between Cingular and its dealers to encourage more aggressive selling, empower dealers to improve customer satisfaction and generate more revenue per customer by pushing account-management capabilities out to retail locations.
Solution: POS.com, built on WebLogic Server, is a Web-based application for Cingular dealers to handle nearly every aspect of sales and customer account management in real time. POS.com facilitates credit checks, activations, changes to customer profiles, upgrades to service plans, bill payment, and the addition of new features to existing accounts. It even supports Cingular's multi-tier channel program, providing dealers with incentives based on the type of relationship they share with Cingular.
Results: Every company says that it uses technology to do more with less, but many companies fall short of that goal. Cingular has actually achieved it, growing its business and generating more revenue without having to increase payroll. Cingular took the POS.com project from initial design to production in just six months. In its first nine months from going live, Cingular delivered two new iterations. That's three generations of POS.com in less than a year, with dealers and consumers as the big winners.
