Solution: |
Customer Service |
Product: |
BEA WebLogic Server® 8.1 |
Industry: |
Transportation and Logistics |
DF Young saw an opportunity to differentiate itself by offering real-time, optimized supply chain management services to customers. The solution needed to provide complete aggregated access to logistics services, while maintaining a premium level of customized service.
DF Young built its e-Logistics online customer self-service application on BEA WebLogic Server® , giving customers unprecedented global visibility into their supply chain processes, inventory location, status, schedules and documentation. DFYoung is also developing customer data exchange through ebXML leveraging BEA WebLogic® Integration.
Customers make over 5000 inquiries daily, and use DFY e-Logistics to manage hundreds of millions of dollars worth of freight. The solution provides 24x7 accessibility and has achieved 100% customer satisfaction.
