Solution: |
Knowledge Management |
Product: |
BEA AquaLogic® User Interaction |
Industry: |
Transportation |
With over 341,000 employees, 955 applications and 6 million transactions per day, DHL wanted to minimise training for their Global IS centre (2200 IS specialist supporting over 100,000 user), protect assets and ensure the continuity of their service delivery.
DHL selected the BEA AquaLogic® User Interaction Suite as the foundation for their GURU Knowledge Management System.
The GURU Knowledge Management System, based on BEA AquaLogic User Interaction includes knowledge gathering, knowledge management, fault diagnosis, training & collaboration, integration of key support tools and has reduced training time for starters by 50%.