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Solution: |
Customer Service |
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Product: |
BEA AquaLogic® Business Process Management Suite |
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Industry: |
Insurance |
With over 800.000 clients and 2,500 employees, Dix Amico is Brazil's second largest health plan provider. The company is committed to the use of technology to benefit its customers and stay ahead of competitors. Due to the high cost of healthcare and increased competition, any reduction in operating costs can greatly affect the company's net income. Dix Amico needed to reduce the cost of processing new member enrollments.
BEA's AqualLogic Business Process Management Suite (ALBPMS) was used to automate the new member enrollment process. ALBPMS simplified the automation process by interfacing with legacy insurance broker, CRM, and ERP systems. By implementing business rules and standardizing the enrollment process, the BPM solution provides a highly scalable environment.
Dix Amico realized a 6% reduction in operating costs from the new enrollment process automation. With an average of 8,000 and up to 20,000 applications processed per month, the automated enrollment process has proven to be a stable and valuable solution.
