Customer Profiles

Emirates Bank

Emirates Bank

www.emiratesbank.ae

Solution:

Customer Services

Product:

BEA WebLogic Server® 8.1
BEA WebLogic® Integration 8.1

Industry:

Financial Services

Country:

United Arab Emirates


Business Challenge

Internet banking service was relying on outmoded, inflexible online transaction solution. Emirates Bank needed a flexible, adaptive infrastructure to support the anticipated growth in online customers and to maximise availability.

Solution

BEA WebLogic Server and BEA WebLogic Integration to underpin next-generation Internet banking service, corporate cash management service, and retail banking environment.

Results

In addition to aligning IT with the bank's business processes, the overall solution is saving the bank $200,000 annually, has led to significantly improved customer satisfaction and has reduced the scale of bad debts.