A major U.S. airline is using BEA AquaLogic Service Bus to consolidate and modernize customer check-in to meet requirements for faster service and stronger checks of passenger eligibility to fly. The airline needed to be able to retrieve reservations quickly from departure control and airport operations systems using record locators or passenger names. In an extensive proof-of-technology process, it evaluated several ESBs for their ability to support changes to business processes, entities, and related attributes. ESBs also had to prove that they could change itineraries (including client applications and supporting reservation functionality), interact with legacy and other systems, and prove transactional integrity. In particular, the airline focused on each ESB’s capabilities in supporting business processes, data transformations, work lists, messaging/notification, and integration. Ultimately, the airline chose BEA AquaLogic Service Bus, because it showed that it could meet the airline’s immediate requirements, and satisfy its need for adaptable and configurable business requirements going forward.

One of the U.S.’s leading providers of telecommunications services recently adopted BEA AquaLogic Service Bus as a solution for a systems availability issue. The company’s home-grown application lacked flow control capabilities, so when a back-end service was busy, the system would “hang,” tying up threads and sockets indefinitely. Scalability had become a major stumbling block. But with the company’s new BEA AquaLogic Service Bus solution, when one of the back-end services is not available, end users are notified and no resources are held, providing greater availability, scalability, and performance.